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Our Purpose and Mission

To help our clients make distinctive, lasting, and substantial improvements in their performance and to build a great consulting Company that attracts, develops, excites, and retains exceptional people.

Our values have been updated in small ways to reflect the changing times. They inform both our long-term strategy as a consulting Company and the way we serve our clients on a daily basis. We put aside one day a year to reflect as a group on what our values mean to both our work and our lives.

Our purpose
To help create positive, enduring change in the world.

Our mission
To help our clients make distinctive, lasting, and substantial improvements in their performance and to build a great firm that attracts, develops, excites, and retains exceptional people.

The things we fear most in organizations - fluctuations, disturbances, imbalances - are the primary sources of creativity.

Bob Rich

Chief Executive Officer

Our Values

Adhere to the highest professional standards
  •    Maintain high standards and conditions for client servicep
  •    Manage client and Company resources cost-effectively
  •    Put client interests ahead of our Company
  •    Maintain an independent perspective
  •    Observe high ethical standards
  •    Preserve client confidences
  • Improve our clients’ performance significantly
  •    Use our global network to deliver the best of our firm to all clients
  •    Bring innovations in management practice to clients
  •    Build client capabilities to sustain improvement
  •    Build enduring relationships based on trust
  •    Follow the top-management approach
  •    Pursue holistic impact
  • Create an unrivaled environment for exceptional people
  •    Develop one another through apprenticeship and mentoring
  •    Embrace diverse perspectives with curiosity and respect
  •    Uphold the obligations to engage and dissent
  •    Govern ourselves as a “one firm” partnership
  •    Be nonhierarchical and inclusive
  •    Sustain a caring meritocracy